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Check Clutter Folder for Course Email

Not seeing those emails your teacher sent? They might be in your Clutter folder.

The Microsoft service that Wright State uses for your official student email includes a “Clutter” feature. It can simplify your life. But it can cause you to miss important email from your instructors. To avoid problems, you can…

The following directions are for the Outlook Web App, which you can log into at this URL: outlook.wright.edu

Check Your Clutter Folder Often

It’s easy to forget that some of your incoming email never hits your inbox. It gets routed to a folder named Clutter. This folder weeds out the kinds of email you are least likely to read. Unfortunately, Clutter often catches messages that faculty send from within Pilot courses. So look inside your Clutter folder regularly to make sure you haven’t missed something important.

You will see the Clutter folder in the list of folders in the left column after you log into outlook.wright.edu

Train Your Clutter Folder

You can make the Clutter feature smarter. It learns what you consider important and what you don’t. So when you find a course email in your Clutter folder, move it to your inbox and look at it to show Clutter that’s where it belongs. To move a message from Clutter to your inbox, hover over the email message and click the small icon that appears:

Make Rules to Move Messages

You can make “rules” in the Outlook Web App that will handle your emails in ways that you choose. For example, you could choose to direct certain messages to a specific folder. You could have Clutter do that for all emails with the name of a particular in course in the subject line. Or you could base a rule on messages with your instructor’s email as the return address.

  1. Log into the Outlook Web App and click the gear-shaped Settings icon at the top right of the window.
  2. Near the bottom of the Settings bar that appears, click “Mail.”
  3. Under the Mail Options that appear on your left, click “Inbox and sweep rules.”

For more information about rules, see Organize email by using inbox rules.

Turn Off the Clutter Feature

You can turn the Clutter feature off so you don’t have to worry about it. All emails that would have gone into the Clutter folder will go to your Inbox folder:

  1. Log into the Outlook Web App and click the gear-shaped Settings icon at the top right of the window.
  2. Near the bottom of the Settings bar that appears, click “Mail.”
  3. Under the Mail Options that appear on your left, click “Clutter.”
  4. Uncheck “Separate items identified as clutter” and click “Save.”

Your Clutter folder will remain in your list of folders. And it will still have all the messages that were in it before you turned Clutter off. But no more messages will go into the folder automatically.