The FAQ (Frequently Asked Questions) tool enables you to provide a list of common questions with answers that users might have when using Pilot or accessing a course. FAQ questions and answers are organized into categories, and all questions and answers must belong to a category.
We recommend you create categories that group questions and answers by topic, or by similar contexts in which users often have similar questions. For example, some categories you might create are General Information, Technical Issues, Dropbox Folder Submission Policies, Research and Citation Style Requirements, and How to Find Grades.
What are the basics of FAQ?
- Accessing FAQ
- Creating an FAQ category
- Editing an FAQ category
- Creating an FAQ question
- Editing an FAQ question
- Editing multiple FAQ questions
- Previewing an FAQ
- Reordering FAQ categories and questions
- Deleting an FAQ category or question
- Deleting multiple FAQ questions
Copyright © 1999-2014 Desire2Learn Incorporated. All rights reserved.