- Be consistent. When deciding on which platform to use for your classes, choose one and stick with it throughout the semester.
- Clarify the access procedures for your chosen platform. Before a class is scheduled to meet, make sure the students know procedures and basic troubleshooting tips for joining the session. OUR RECOMMENDATION: Always have students use the built-in interface for Collaborate Ultra/Webex within Pilot; you can add that external learning tool link under the Content tool.
- Web Browser tips: Completely close your browser before beginning a session, always use the most up-to-date version of your browser (preferably Chrome or FireFox), and limit open browser tabs to ones you are using for that session.
- Communicate technology and browser requirements to your students at the beginning of the term.
- Make sure students know how to check their connectivity information while within a session/meeting so they can check it if the tool is trying to notify them that they may be experiencing issues(Collaborate Ultra only.)
- Connect via ethernet if at all possible OR move as close as you can to your WiFi router if you have any problems. This will provide a stronger connection to conduct your online class.
- Have a backup plan in case a live session gets interrupted and participants cannot immediately get back into it. Create a plan for when things go wrong and communicate this plan including how you will notify them and where they are to go BEFORE class sessions begin.
- Provide students with information on where to get tech support if they have an issue. For students in need of tech support, direct them to the CaTS Help Desk. Faculty support is provided by the CTL.
- Set clear expectations within your sessions. Do you want students to use profile pictures, have their webcams on, mute their mics, raise their hand before opening their mics, how you expect them to use the chat function, etc.?
- Breathe. Take a deep breath and contact the Center for Teaching and Learning (CTL) or the CaTS Help Desk if you need any assistance including questions, features and overviews of how Collaborate Ultra or Webex works. We’re here to help!
The Center for Teaching and Learning, firstname.lastname@example.org, 937-775-2885
CaTS Helpdesk, email@example.com, 937-775-4827